FAQ
Have questions? We have answers.
PRODUCTS
Why is neoprene a good choice for my car?
Why is neoprene a good choice for my car?
Neoprene is highly durable and fully waterproof, making it super easy to clean any mess. The material offers the ultimate safeguard against water damage, spills, dirt, debris, and the sun's UV rays.
Do tailor-made covers accommodate arm rests?
Do tailor-made covers accommodate arm rests?
Yes, our tailor-made cover sets are designed for their specified car models and allow all factory features, including arm rests, to be fully functional.
Are SHARKSKIN™ covers safe for airbags?
Are SHARKSKIN™ covers safe for airbags?
Yes, SHARKSKIN™ covers are designed with side airbag compatibility in mind, featuring special stitching that allows the airbags to deploy properly in the event of an accident.
Can I use SHARKSKIN™ covers with heated seats?
Can I use SHARKSKIN™ covers with heated seats?
Yes, SHARKSKIN™ covers are compatible with heated seats. The neoprene material will not interfere with the heating elements.
Orders
What size should I buy?
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located on each product page.
Can I cancel my order?
Can I cancel my order?
Depending on the status of your order, it may be possible to cancel the order. Contact our customer service team as soon as possible to check the status of your order.
How do I track my order?
How do I track my order?
You can track your order using the tracking number provided in your order confirmation email.
What payment methods do you accept?
What payment methods do you accept?
We accept various payment methods including credit cards (Visa, MasterCard, American Express), PayPal, Zippay and Afterpay.
Can I modify my order after it has been placed?
Can I modify my order after it has been placed?
If the order hasn't been processed yet, you may be able to modify it. Please contact our customer service team immediately to request any changes.
What if I entered the wrong shipping address?
What if I entered the wrong shipping address?
If you realise that you've entered the wrong shipping address, please contact our customer service team immediately. If your order hasn't been shipped yet, we will update the address for you.
How do I apply a discount code to my order?
How do I apply a discount code to my order?
You can enter your discount code at checkout in the designated field. The discount will be applied to your total order amount.
How can I provide feedback or a review?
How can I provide feedback or a review?
We value your feedback! You can leave a review on our website or contact our customer service team to share your experience. Your input helps us improve our products and services.
Returns
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What is your return policy?
What is your return policy?
We want to make sure you love what you buy! We offer free returns for 30 days on all eligible items.
How can I start a return?
How can I start a return?
Please navigate to our Returns Portal and follow the instructions on the screen to request a prepaid return label.
What if my order arrives damaged or defective?
What if my order arrives damaged or defective?
If your order arrives damaged or defective, please contact us immediately at support@sharkskin.au with your order details and photos of the damaged item. We will arrange a replacement or refund for you.
How long does it take to process a return?
How long does it take to process a return?
Once we receive your returned item, it typically takes 2-5 business days to process the return and issue a refund to your original payment method.
Shipping
How long does delivery take?
How long does delivery take?
Our free delivery from Sydney takes 3-5 business days for orders to arrive Australia-wide.
Do you ship internationally?
Do you ship internationally?
Currently, we only ship within Australia and New Zealand. We are working on expanding our shipping options to include international destinations in the future.
What are the shipping costs?
What are the shipping costs?
We offer free shipping on all orders within Australia.
What if my package is lost or stolen?
What if my package is lost or stolen?
If your package is lost or stolen, please contact our customer service team as soon as possible. We will work with the shipping carrier to resolve the issue and ensure you receive your order.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we do. You can choose express shipping at checkout for faster delivery.
Can’t find what you need?
Contact our Customer Service Team
- support@sharkskin.au
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02 9681 9193
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127 Lisbon Street, Fairfield East, New South Wales, Australia
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Monday — Friday, 9am — 5pm ET